CALLSTONES LLP is recognized as the best BPO company in Pakistan, providing world-class call center services, dispatching solutions, and business process outsourcing to clients across USA, UK, Canada, and Australia. As a leading outsourcing company in Pakistan, we deliver exceptional customer experiences and operational efficiency.
Our professional BPO services include 24/7 call center operations, inbound and outbound customer service outsourcing, technical support, telemarketing services, and virtual assistant services. We manage multichannel interactions across voice, email, chat, WhatsApp, and social media, making us the most reliable BPO partner in Pakistan.
Specializing in limo and NEMT dispatching services, we're the top choice for transportation dispatching in Pakistan. Combined with our IT services, back-office solutions, and data entry services, CALLSTONES offers affordable, high-quality outsourcing services with guaranteed cost savings of up to 40%.
Integrity in every interaction
Your success is our priority
Cutting-edge solutions for modern challenges
Collaborative approach to success
At Callstones LLP, we combine people, process, and technology to help clients reduce costs, scale with ease, and deliver outstanding service experiences across multiple industries worldwide.
To empower businesses worldwide with dependable outsourcing and IT services that drive efficiency, growth, and customer satisfaction.
To become a global leader in dispatching, contact center, and IT services, trusted for reliability, innovation, and measurable results.
Integrity in every interaction
Client-first mindset
Innovation-driven solutions
Reliability & accountability
Excellence through teamwork
Callstones LLP is led by M Subhan Arif and M Ali Malik, visionary leaders committed to delivering excellence in outsourcing solutions.
Together, they have built a dynamic organization that combines innovation, reliability, and customer-first values to serve businesses worldwide.
Our success is driven by a diverse team of professional dispatchers, customer service agents, IT professionals, and supervisors who are passionate about delivering exceptional results.
Together, we deliver excellence in operations and technology, ensuring every client receives the highest level of service and support.
Everything you need to know about our dispatching services
CALLSTONES offers comprehensive dispatching solutions including 24/7 live dispatch support, customer service, reservation management, driver coordination, billing support, and back-office operations. We specialize in serving limousine companies, NEMT providers, and transportation fleets with trained professionals who understand your dispatch software.
Our clients typically save 40-60% on operational costs compared to maintaining in-house dispatch teams. This includes savings on salaries, benefits, training, office space, equipment, and software. Plus, you get 24/7 coverage without paying overtime or managing multiple shifts.
We're trained and certified on all major dispatch platforms including LimoAnywhere, Moovs, Taxi Caller, Autocab, Book Rides Online, Curb, iCabbi, WorldLimoBiz, Transit Partners, Operr, and MAS. If you use a different system, we provide custom training to ensure our team is fully proficient with your specific platform.
We can typically onboard your account within 3-5 business days. This includes system access setup, training on your specific processes and dispatch software, and a test period to ensure everything runs smoothly. For urgent needs, we offer expedited onboarding in 24-48 hours.
Yes! We provide round-the-clock dispatch support 365 days a year, including holidays. Our team works in shifts to ensure you always have experienced dispatchers available, whether it's a weekday afternoon or 3 AM on Christmas morning.
All our dispatchers undergo rigorous training in customer service, dispatch software, and transportation industry best practices. We maintain strict quality control with call monitoring, performance metrics, and regular training updates. Our team is trained to represent your brand professionally in every interaction.
Absolutely! We have specialized teams trained in both luxury ground transportation and Non-Emergency Medical Transportation (NEMT). We understand the unique requirements, compliance needs, and customer service standards for each industry segment.
We offer flexible contracts with no long-term commitments for new clients. You can start with a trial period to evaluate our service. We're confident in our quality, and most clients continue working with us for years. We also provide regular performance reviews to ensure we're meeting your expectations.
Data security is our top priority. We use secure, encrypted connections for all system access, maintain strict confidentiality agreements with all staff, and follow industry-standard security protocols. Our team is trained in HIPAA compliance for NEMT operations and maintains professional standards for all customer interactions.
Yes! We adapt to your existing workflows, dispatch software, communication tools, and business processes. We don't force you to change how you operate – instead, we integrate seamlessly with your current setup and enhance your operations with our professional dispatch team.
Our team is here to help. Get in touch and we'll answer any questions you have.