Outsourced Dispatch Support
Outsourced Dispatch Services for Businesses
Need help coordinating jobs, drivers, bookings, or day-to-day dispatch tasks? Callstones provides remote dispatch and operational support tailored to agreed workflows, communication requirements, and coverage hours.
Pakistan-based. Serving transportation businesses in the U.S., Canada & the U.K.
Find the Right Dispatch Service
Dedicated Support for Specific Operations
These services each have their own page explaining exactly what is included. Start with the one closest to your business.
NEMT Dispatch
Trip coordination, driver communication, scheduling support and daily follow-through for non-emergency medical transportation providers.
Explore NEMT dispatchTruck Dispatch
Freight dispatch for owner-operators and small trucking companies: load searching, broker communication, rate negotiation and load coordination, with your approval on every load.
Explore truck dispatchTow Truck Dispatch
Job intake, driver coordination, customer updates and dispatch administration for towing and recovery businesses.
Explore tow truck dispatchFleet Operations Support
Live fleet monitoring, fleet administration and reporting, maintenance coordination, driver coordination and fuel and cost reporting for commercial fleets.
Explore fleet operations supportSweeping Company Support
Scheduling, driver reporting, customer coordination and office support for street-sweeping and parking-lot-sweeping businesses.
Explore sweeping company supportTaxi Dispatch
Booking coordination, driver communication and dispatch administration for UK taxi, private hire and minicab operators.
Explore taxi dispatch
Running a limousine company? See our limo dispatch and operations support. Need administrative rather than dispatch help? See back-office support.
Other Operational Requirements
A Different Dispatch Arrangement?
Have a dispatch or coordination requirement that is not listed above? Tell us about your workflow, operating hours, communication needs, and team structure. We can discuss whether an appropriate support arrangement is possible.
Not every request will be a good fit. If yours is not, we will say so at the start.
Helpful to tell us
- What your business does and who your customers are
- How jobs, bookings or requests reach you today
- How many drivers or field staff you coordinate
- The hours you need covered
- The tools and communication channels you use
How Outsourcing Works
Discuss Your Requirements
We learn about your business and the dispatch or coordination work you need help with.
Agree the Arrangement
We agree the scope of work, communication channels, responsibilities and operating hours.
Set Up Records and Handovers
We establish how jobs are recorded, how shifts hand over, and what reporting you receive.
Start and Review
We begin the agreed support and review it with you as your operational needs become clearer.
FAQ
Frequently Asked Questions
General questions about outsourcing dispatch to Callstones.
An outside team takes on agreed parts of a business's dispatch and coordination work, such as organizing jobs or trips, communicating with drivers, keeping customers updated and keeping records, following the business's own procedures. The business keeps its vehicles, drivers and decisions. Callstones provides the remote support behind them.
Our main focus is limousine dispatch and operations. We also have dedicated services for NEMT providers, freight trucking, towing and recovery businesses, UK taxi and private hire operators, commercial fleets, and street-sweeping and parking-lot-sweeping companies. Each has its own page describing exactly what is offered. Other requirements can be discussed through the enquiry form.
Possibly. Tell us how your workflow runs, your operating hours, your communication needs and how your team is organized. We will discuss whether a suitable support arrangement is possible, and tell you plainly if it is not a good fit.
Round-the-clock cover is not a standard offering across every service. Operating hours and scope are agreed with each client. Our Fleet Operations Support service does offer 24/7 coverage where that is part of the agreed arrangement.
Use the enquiry form on this page, or call, WhatsApp or email us. If one of the dedicated services above fits, its own page has a form for that service. Tell us about your business and the support you need, and we will discuss a scope and a quote.
Discuss Your Requirements
Tell Us About Your Dispatch Needs
Describe your business, how work reaches you, the drivers or staff you coordinate, and the hours you need covered. We'll discuss whether a support arrangement fits.
Prefer to talk directly?
Pakistan-based. Serving transportation businesses in the U.S., Canada & the U.K.
Contact Callstones