UK Taxi & Private Hire Dispatch
Dedicated Taxi Dispatch Agents for UK Operators
Outsource your taxi booking and dispatch workload to dedicated agents assigned to your business. Callstones supports UK taxi, private-hire and minicab operators with booking intake, driver communication, passenger enquiries and dispatch administration, with responsibilities and working hours agreed around your operation.
Our team operates from Pakistan, supporting UK businesses through agreed workflows, communication arrangements and coverage hours.
Dedicated Agents
Scale Your Dispatch Team Around Your Workload
Each agent on your account is assigned to your business during their agreed working hours. Together we decide how many agents you need, what each one is responsible for, such as booking intake, driver communication, passenger enquiries or dispatch administration, and when each of them works.
Example
2Dedicated agents
Two agents can split your agreed hours between them, or work the same hours on different tasks, such as one taking bookings while the other keeps drivers updated.
Example
3Dedicated agents
A third agent can be considered where your busiest periods need an extra pair of hands, or where passenger enquiries or dispatch administration deserve their own focus.
Example
4Dedicated agents
Four agents may suit operators with steady booking volumes across longer agreed hours, or with several tasks that need attention at the same time.
Example
5+Dedicated agents
Larger teams are planned individually around your booking patterns, the tasks you hand over and the hours you need covered.
These team sizes are examples to start the conversation, not fixed packages or standard shift patterns. Each agent works one agreed shift at a time, so the number of agents alone does not determine your coverage or provide round-the-clock service. Pricing is calculated per agent, per hour, and quoted once the team, tasks and hours are agreed.
Running a Taxi Office
Bookings, Drivers and Records, All at Once
Many taxi and private hire offices juggle these tasks with a small team. Not every business faces all of them, but most will recognise a few.
Busy Periods
Booking enquiries can stack up at peak times, when the office is already stretched.
Bookings and Driver Availability
Matching bookings to available drivers takes constant attention as the day changes.
Booking Information
Pickup details, changes and status updates are easy to lose track of without a routine.
Records and Handovers
Each shift needs to know what is open, what changed and what still needs following up.
Taxi Dispatch Services
Taxi Booking and Dispatch Support, Agreed With You
These are the areas we discuss with operators. Each is set up around your process during onboarding, and you choose which ones we take on.
Booking Intake and Recording
Take booking requests through the channels you assign to us and record the pickup, destination, time and passenger details in the format your office already uses.
Booking and Dispatch Coordination
Pass recorded bookings to your drivers as your process requires, following the priorities you set, and follow up when pickup times, addresses or driver availability change.
Driver Communication
Where driver contact is in scope, send drivers job details, changes and operational messages through your agreed channels, and confirm they have been received.
Passenger Communication
Only where agreed: answer passenger calls and messages, confirm bookings, relay arrival or delay updates from drivers, and pass complaints or lost-property queries to your named contacts.
Corporate and Recurring Bookings
Support the account, school, hospital or hotel work you already run by entering scheduled and repeat bookings and flagging changes to your team. Winning new contracts stays with you.
Dispatch Records and Reporting
Keep agreed booking records and job status notes up to date, write handover notes at the end of each shift, and share updates in the format and frequency you choose.
Your Dispatch System
Support Built Around Your Existing Workflow
Every taxi operator works differently. Before anything is agreed, we walk through how bookings reach your office today, how jobs go out to drivers, and the system, phone lines and messaging channels you use. From that, we propose a scope your dedicated agents can work to within your existing process.
Your system, the access you can give and your channels are checked with you before the scope is confirmed and before you commit. If our agents cannot work in your system with the access available, we will tell you then. We do not claim integrations with any named dispatch system.
What we look at together
- How bookings reach you today, and the booking and dispatch system you use
- The user accounts, phone lines and permissions you can give our agents
- Which tasks the agents handle, and which decisions stay with you
- How drivers and passengers are contacted, and through which channels
- The booking records, shift handovers and reporting you need
Call Handling and Hours
Call Handling and Hours, Agreed Up Front
Answering incoming calls is only part of the work if we agree it with you. Some operators want their agents on booking administration and driver messages only; others also want passenger calls taken. We start with how your office runs today and decide together what your dedicated agents take on.
Hours are agreed with each operator. Each agent works one agreed shift at a time, so the number of agents alone does not set your coverage. Round-the-clock cover is not offered as a standard taxi service.
Agreed before work begins
- Whether agents answer incoming calls at all, and which ones
- Phone numbers, call routing and the access our agents need
- How calls are identified to your passengers, and any scripts
- Escalation: who we contact, when, and for what
- Each agent's duties and working hours, set in UK time
How Outsourcing Works
Discovery
We learn about your taxi business, booking volumes, current workflow and operational needs.
Systems and Communication
We review your booking and dispatch system, the access and permissions available, your phone and messaging channels and your reporting needs, and confirm what our agents can practically use before going further.
Scope and Workflow
Based on that review, we agree the agents' duties, what stays with you, working hours, escalation procedures and reporting.
Onboarding and Handover
Before work begins, we document the agreed procedures, contacts, access arrangements and handover expectations.
Ongoing Operations
We deliver the agreed support and review the arrangement with you when your needs change.
Who We Support
For Taxi, Private Hire and Minicab Businesses
Taxi firms, private-hire operators and minicab offices across the UK, not only in London, use dedicated agents in different ways. Whether it suits you depends on your workload, the tasks you hand over and the hours you need.
Independent Taxi Firms
Owner-run taxi firms where the person taking bookings is also dispatching, driving or running the office, and wants booking intake and driver messages handed to a dedicated agent.
Private-Hire Operators
Operators running pre-booked, account or airport work who want bookings recorded, jobs passed to drivers and dispatch records kept up to date.
Minicab Offices
Local minicab offices taking bookings by phone or app who want help with intake and, where agreed, passenger calls and enquiries.
Growing Operators
Firms adding drivers or work faster than they can add office staff, and weighing dedicated agent seats against hiring in-house.
Operators With Busy Periods
Offices stretched at evenings, weekends or seasonal peaks that want agents for those agreed hours rather than all the time.
Why Consider It
Reasons Operators Look at Outsourced Taxi Dispatch
Lighter Admin Load
Hand the agreed booking and dispatch tasks to agents assigned to your business, so you and your team can give more of the day to drivers, vehicles and customers.
A More Organised Process
Bookings, status notes and end-of-shift handovers are recorded the same way each time, so whoever is on next, yours or ours, can pick up where the last shift left off.
Extra Capacity When Agreed
You choose what each agent does and when they work, and the arrangement can be reviewed with us as your hours or workload change.
Documented Workflows
Procedures, escalation contacts and reporting expectations are written down before work begins, rather than held in one person's head.
Remote Support First
Start with dedicated agents for the tasks and hours you choose, and review how it works for you before deciding whether to recruit your own office staff.
How We Work With You
Clear Terms Before Any Work Begins
We start with a tailored discussion about your operation, not a fixed package, and the terms are set out in writing before you commit.
A Clear Scope
You get in writing which tasks your dedicated agents handle, which stay with you, and the hours each agent works.
A Defined Onboarding Process
Work starts only once the agreed procedures, contacts and access have been documented and confirmed with you.
Agreed Responsibilities and Escalation
Who decides what, when agents escalate to you, and the reporting you receive are all set out in advance.
Honesty About Location and Hours
We are open that our team works from Pakistan, and we only agree hours we can realistically staff for you.
Looking for a different kind of dispatch support? See all our dispatch services.
FAQ
Frequently Asked Questions
Common questions from taxi and private hire operators.
It means dedicated remote agents take on agreed parts of your booking and dispatch work during agreed hours, such as recording bookings, passing jobs to drivers and keeping records, following your procedures. Your business remains the operator and keeps its own drivers, vehicles and decisions.
Yes. The agents on your account are assigned to your business during their agreed working hours. Their duties, hours and the number of agents are agreed with you before work begins.
Yes, this is the kind of work we discuss with private hire operators: recording booking details, coordinating jobs according to your process, and keeping booking records and handovers organised. The exact tasks are agreed with each operator before work begins.
Only if that is part of the scope we agree. If it is, the phone numbers, how calls are identified to your passengers, call routing, scripts and escalation procedures are all agreed before work begins.
Tell us which booking or dispatch system you use. Before the scope is confirmed, we review the software, the access you can provide and how our agents would work in it, and tell you if it will not work. We do not claim integrations with any named system.
Yes, the service is for taxi, private hire and minicab businesses across the UK, not only in London. We do not have a UK office; our team works remotely.
Hours are agreed with each operator, in UK time. Each agent works one agreed shift at a time, so the hours you need help decide how many agents are involved. Round-the-clock cover is not offered as a standard taxi service.
Our team is based in Pakistan and supports UK businesses remotely through agreed workflows, communication arrangements and coverage hours. Responsibilities, system access and data-handling arrangements are agreed with you before onboarding.
Pricing is calculated per agent, per hour, so it depends on how many agents you need, their duties and their hours. We quote once those are clear. Use the enquiry form on this page, or call, WhatsApp or email us.
Discuss Your Staffing Needs
Discuss Your Requirements
Let's Discuss Your Taxi Operations
Tell us about your current dispatch set-up, how bookings reach you, the driver coordination you need, your preferred operating hours and the software you use. We'll discuss whether an arrangement fits.
Prefer to talk directly?
Pakistan-based. Serving transportation businesses in the U.S., Canada & the U.K.
Contact Callstones